Sentinel iQ Platform

Core Support — The Operational Foundation of the Platform

The shared operational foundation.

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Every capability in the Sentinel iQ platform runs on a consistent operational foundation. Items like the tools, systems, and processes that manage service delivery, keep client environments organized, and give your team direct access to the platform. Core Support is the infrastructure layer that makes everything else work together, from the moment your team logs into the client portal to the moment an issue is escalated and resolved.

What This Layer Covers

  • Remote monitoring and management: real-time visibility and control over every endpoint in your environment

  • Service and project management: handling requests, projects, billing, and configuration records in one unified system

  • Sentinel iQ Client Portal. Your team's 24/7 front door to the platform, service requests, reports, and AI assistant

  • Self-service password reset: secure, automated account recovery without a support call

  • Client satisfaction monitoring that offers automated feedback at the close of every service interaction

  • Quoting and proposal management for services, projects, and technology procurement

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The Fit

How It Fits Into the Platform

Core Support tools operate across every client engagement and connect directly to the automation and AI layer. Service requests trigger automated workflows, device data feeds into monitoring and alerting, and client portal interactions surface in the platform's reporting and account management systems.

FAQ

What is remote monitoring and management (RMM)?

Remote monitoring and management is a platform that continuously monitors every device, system, and component in an organization's environment, detecting issues, enabling automated fixes, and allowing remote troubleshooting without on-site visits. Sentinel iQ's RMM layer feeds real-time device health data into the platform's AI engine and triggers automated remediations when issues are detected.

What is a client portal in managed IT?

A client portal is a secure, web-based interface giving businesses direct access to their IT platform, including service requests, security posture reports, compliance status, billing, and an AI assistant. The Sentinel iQ Client Portal is available 24/7 and serves as your team's single front door to platform capabilities without contacting a support team for routine access.

How does self-service password reset improve security?

Self-service password reset allows team members to securely reset their own passwords and recover accounts without contacting IT support, after verifying their identity through the platform. This eliminates a high-volume category of service requests, reduces downtime, and improves security by replacing social-engineering-vulnerable phone resets with automated, verified identity confirmation.

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Secure, monitored, and intelligently managed from day one — at one predictable monthly cost.

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